FAQ's

 

See you soon at Citiez Hotel Amsterdam. Here is some useful information for anyone intending to stay with us.

 

Check-in and check-out time
In 3.00 pm, out 12.00 noon

 

(Mobile) check-in and check-out
Check in with your mobile phone, iPad or laptop at home or on your way here. The only thing left to do is collect the room key from one of the Citiez Hosts. Check-out has been simplified, so after handing in your room key, payment is settled automatically and the bill sent to your email address.

 

Non smoking
Note that Citiez is a non-smoking hotel!

 

Breakfast - A HEALTHY START
Our beautifully designed breakfast buffet serves only fresh, local products including fruits, fruit salad, organic yoghurt, tasty jams and premium cereals as well as Old Amsterdam Cheese and first class ham. Besides delicious bakery products, pastries and healthy, squeezed juices, we offer freshly brewed Barista Coffee by ‘Earth’ and a range of top quality organic teas. We do not serve any mass-prepared products like scrambled eggs and bacon.

 

Cash?
We accept most credit cards and debit cards. Please note that we do not accept cash!

 

Parking
There is parking along the streets near the hotel, but there is also a parking garage next door which charges 25 euro a day (12,50 euro when you pay in the hotel)! 

 

Ironing board
We have one available somewhere... 

 

Can I cancel a reservation?
Please check our cancellation policy during the booking process.

 

Payments
Please check our payment policy during the booking process.

 

Cleaning and new towels
We care about your wallet as well as the environment, which is why we give the rooms a thorough clean once you have checked out and a light clean during your stay. During your stay, towels will only be changed when necessary!

 

Free Wi-Fi
There is free Wi-Fi access throughout Citiez Hotel Amsterdam. 

 

All Day Café
In our eatery shop, we sell a range of mouth-watering, fast and healthy food together with a selection of delicious coffees! We offer a wide range of drinks, salads and snacks, as well as a selection of useful items that might come in handy when you’re travelling. 

 

Late check-out/early check-in
You can usually check in slightly earlier or check out later. Ask our Citiez Hosts about availability.

 

Pets are not allowed
Please note that there are no pets allowed at the hotel. Service and guide dogs, however, are allowed and can stay for free.

 

Safe & luggage
There’s a small safe in every room. Luggage can be stored free of charge.

 

Open
We are open 24/7